The customer experience encompasses all aspects of a COMPANY's partnership: excellence in support services, promotion, packaging, product and service features, ease of use and adaptability. Customer Experience the consumer's internal and personal reaction to any direct or indirect interaction when using a business. The purpose of this study was to measure customer experience in Khorasan Razavi TELECOMMUNICATION COMPANY. In this study 384 customers of TELECOMMUNICATION COMPANY in Mashhad city participated, which was done during the first 3 months of year 1398. The research tool was a questionnaire and partial least squares analysis was used to analyze and test the research hypotheses. The results of the research hypotheses showed that brand image, service, network and customer support, billing, shop and self-service influenced the customer experience.

Today identifying the factors influencing the organizational strategic performance, is a prerequisite to improve the competitive advantage of the organization. In this research, the influence of 26 variables (recognized in the literature review) on the strategic performance, has been verified using data gathered from 42 respondents in TCT. Accordingly, four factors (human resource, organizational atmosphere, organizational capital, and organizational processes) have been tested and confirmed with confirmatory factor analysis using smart PLS. The results show that the organizational atmosphere have the most influence and then organizational capital has the least one.

Today’ s, intelligent agent system (IAS) are considered as an important part of people's lives. Therefore, many of organizations try to implement IAS in their mechanism. One of these organizations in Iran is TELECOMMUNICATION Infrastructure COMPANY. Because any implementation need a model which clarify the structural and contextual components, therefore, the current research is conducted to provide a model for developing the necessary infrastructure for implementation of intelligent technologies in the communication and TELECOMMUNICATION mechanisms of Ilam Province. To achieve the goal, a qualitative approach and thematic analysis method were used. The research population consisted of all experts in the field of ICT in Ilam province Infrastructure Communications COMPANY that using purposeful sampling method and relying on theoretical data saturation, 10 of them were selected as sample. Semi-structured interviews were used to collect the data. The data were analyzed through theme analysis. Based on the method, 4 themes, 10 main categories and 153 open codes were extracted. The findings of the study showed that to transform communication mechanisms into intelligent technologies, there must be technological, management, marketing and cultural infrastructure. Technological infrastructure consisted of intelligent software and hardware; management infrastructure consisted of knowledge and belief; marketing infrastructure included attracting intelligent technology to audiences, encouraging ideas, physical and virtual channels; and finally, cultural infrastructure, it was staff training and public awareness.

With entrance TELECOMMUNICATION COMPANY to the shares marketing for the charge to know efficiency of TELECOMMUNICATION are essential. This research is with the aim of investigation the performance of Tele Communication COMPANY in provinces by of through them noticing the financial indexes ended to 1387. First of all the descriptive statistics related to each index and the country thirty provinces were taken in order that the position and situation of each index can be presented in comparative. In the next stage the Data Envelopment Analysis was used for priority of index and provinces so it would priorities each index and province on the basic of their means. In the end, researcher while comprehensive presentation of result founding, the mentioned cases were gathered, the discussion and comparison, practical offers and suggestions related to more attention the small scale TELECOMMUNICATION provinces in furthers programming.

The purpose of this study is to identify effective innovation strategies for a governmental organization and mission-oriented in the field of communication and information technology. The characteristics of the COMPANY under study are: governmental organization, having a monopoly market, scattered actions in the field of innovation, having managers interested in organizational innovation and has a clear and up-to-date strategy and structure. In this paper, innovation strategies were collected using comparative studies of similar international companies. Then by using the method of thematic analysis on the data obtained from semi-structured interviews, the strengths and weaknesses related to the innovation were identified. By matching these two categories of information, a number of appropriate strategies have been proposed and their implementation considerations have been expressed based on the specific characteristics of this COMPANY. Accordingly, suggestions for future research of this COMPANY have been presented to identify appropriate methods of implementation of organizational innovation in similar circumstances.

TELECOMMUNICATION companies use data mining techniques to maintain good relationships with their existing customers, attract new customers, and identify profitable/unprofitable customers. Clustering leads to a better understanding of customers and its results can be used for definition and decision-making for promotional schemes. In this research work, we use the 999-customer purchase records in the South Khorasan TELECOMMUNICATION COMPANY collected during a year. The purpose of this work is to classify customers into several clusters. Since the clusters and the number of their members are determined, the high-consumption users will be logged out of the system and the high-value customers who have been missed will be identified. We divide the customers into five categories: loyal, potential, new, missed, and high-consumption using the Clementine software, developing the RFM model to the LRFM model and the Two_Step and K_Means algorithms. Thus this category will be a good benchmark for a COMPANY's future decisions, and we can make better decisions for each group of customers in the future.

Objective: The Stuy aime at investigation the relationship between personnels Performance of TELECOMMUNICATION COMPANY in Shushtar and their Achievement Motivations Sense of Duty, Competition, Diligency and Goal-Orientation.Method: In order to do the intened research, 83 people out of 170 employees, both men and women, were randomly chosen. The subjects were given two standardized questionnaires, one for personnels performance and the other one for Achievement Motivation. The questionnaires were organized with the rang Likert 5-point. The Reliability for the above-mentioned variables were 0/85 and 0/80 respectively.The collected data was analyzed by descriptive and inferential statistics (Pearsons correlation coefficient, multi-Variable Regression, T-test and Variance analysis).Result: The research finding show that there is a significant relationship the two Vriables, Personnels Performance and their Achievement Motivations (p=./..3, r=./319).

In this study, the factors affecting systems tend to use SMS in the Public TELECOMMUNICATION COMPANY of Iran has examined the research based on the purpose of this research which is the application of the method used in the survey questionnaire assessed the factors.is located. The population includes senior managers, middle, and operating companies using SMS systems, which were about 52 companies and senior managers, middle managers and operational staff and public companies as well as all 170 of the TELECOMMUNICATION COMPANY of Iran. Systematic sampling is to estimate the volume of Cochran's formula is used. Data collected by the researcher in this study was abahador valadi: questionnaire that was prepared using scientific sources.

This study was conducted to examine the relationship between organizational justice and social capital in the TELECOMMUNICATION COMPANY of Mianeh in 1391 that lasted one year. In this study, organizational justice as one of the major factors underlying the creation of social capital, has been studied in three dimensions (distributive justice, procedural justice and interactional justice), and also, social capital has been studied in three dimensions (confidence, participation in the affairs, and the ability of social relations). The population consists of all the employees in TELECOMMUNICATION COMPANY of Mianeh that are totally 200 people. Among this population, 132 people were selected by random sampling technique and the Cochran formula. Data collection tools were two questionnaires of organizational justice and social capital, and Cronbach's alpha coefficient was used to ensure its reliability that is (its reliability) verified and also, its validity verified formally. Descriptive and inferential statistics were used to analyze the data. Based on these findings, there is a significant and positive relationship between organizational justice and social capital.

The research method in this study is applied based on the purpose of the research is practical type and based on correlation method. The statistical population includes all managers and experts of the TELECOMMUNICATION Infrastructure COMPANY in the number of 1590 people which the number of samples was considered 310 people using Cochran's method. The first questionnaire was compilated and distributed for 51 identified factors and after Delphi analysis it was decreased to 18 factors. Then, a secondary questionnaire with 63 questions was compilated with the help of extracted factors and with the help of confirmatory factor analysis, the authenticity of the questions was confirmed. Finally, the final model was tested using confirmatory factor analysis and AMOS software. All components identified in the statistical test were confirmed.