A MODEL FOR E-BANKING TRUST IN IRAN’S BANKING INDUSTRY

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FEYZI K.; ROUNAGHI M.H.

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Journal Paper

Paper Information

Journal: INTERNATIONAL JOURNAL OF INDUSTRIAL ENGINEERING & PRODUCTION RESEARCH Year:2010 | Volume:21 | Issue:1 Page(s): 23-33

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Title

A MODEL FOR E-BANKING TRUST IN IRAN’S BANKING INDUSTRY

Author(s)

FEYZI K. | ROUNAGHI M.H. | Issue Writer Certificate

Keywords

TRUST

SATISFACTION

LOYALTY

E-COMMERCE

E-BANKING SERVICES

Abstract

One of the crucial factors affecting success of e-banking services is customer's trust. Acquiring customer trust depends on different variables that an e-banking struggles to control. This research aims to explain and clarify the inter-relationships and the interaction effects among customer's online trust and other relevant factors such as satisfaction and loyalty in e-banking. We developed a model of customer's trust in e-banking industry based on the outcomes of previous researches and semi-structured interviews with experts in e-banking services. To examine the model a descriptive survey was applied the survey sample population consisted of 405 randomly taken e-banking service users in the city of Tehran, according to a cluster random sampling skim. An important part of the results revealed Trust belieft relate directly with satisfaction and loyalty among e-banking customers.

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APA: Copy

FEYZI, K., & ROUNAGHI, M.H.. (2010). A MODEL FOR E-BANKING TRUST IN IRAN’S BANKING INDUSTRY. INTERNATIONAL JOURNAL OF INDUSTRIAL ENGINEERING AND PRODUCTION RESEARCH (IJIE) (ENGLISH), 20(1), 23-33. SID. https://sid.ir/paper/556829/en

Vancouver: Copy

FEYZI K., ROUNAGHI M.H.. A MODEL FOR E-BANKING TRUST IN IRAN’S BANKING INDUSTRY. INTERNATIONAL JOURNAL OF INDUSTRIAL ENGINEERING AND PRODUCTION RESEARCH (IJIE) (ENGLISH)[Internet]. 2010;20(1):23-33. Available from: https://sid.ir/paper/556829/en

IEEE: Copy

K. FEYZI, and M.H. ROUNAGHI, “A MODEL FOR E-BANKING TRUST IN IRAN’S BANKING INDUSTRY,” INTERNATIONAL JOURNAL OF INDUSTRIAL ENGINEERING AND PRODUCTION RESEARCH (IJIE) (ENGLISH), vol. 20, no. 1, pp. 23–33, 2010, [Online]. Available: https://sid.ir/paper/556829/en

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