THE COMMUNICATION SKILLS OF NURSING MANAGERS AND THEIR ASSOCIATIONS WITH NURSES' JOB SATISFACTION AND ANXIETY

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Eghtedar Samereh; Soheili Amin; Nemati Shabnam

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: NURSING AND MIDWIFERY JOURNAL Year:2023 | Volume:21 | Issue:9 Page(s): 708-717

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Title

THE COMMUNICATION SKILLS OF NURSING MANAGERS AND THEIR ASSOCIATIONS WITH NURSES' JOB SATISFACTION AND ANXIETY

Author(s)

Eghtedar Samereh | Soheili Amin | Nemati Shabnam | Issue Writer Certificate

Keywords

Anxiety

Communication Skills

Job Satisfaction

Nurses

Nursing Managers

Abstract

Background & Aim: The communication skills of nursing managers play a crucial role in influencing nurses’ job satisfaction and anxiety levels. Therefore, it is of the utmost importance to thoroughly investigate and understand the extent and nature of the relationship between nursing managers' communication skills and nurses' job satisfaction and anxiety. This study aimed to examine the communication skills of nursing managers and their associations with nurses' job satisfaction and anxiety.
Materials & Methods: This descriptive correlational study was conducted on 200 nurses at the Academic Medical Centers of Urmia University of Medical Sciences in 2023. Participants were selected using a proportional stratified random sampling. The inclusion criteria were willingness to participate in the study, a minimum of six months of clinical work experience, and no history of psychiatric disorders. Data were collected using a 4-part questionnaire, which included (a) demographic characteristics, (b) nursing managers' communication skills scale, (c) the Minnesota Satisfaction Questionnaire, and (d) the Spielberger State-Trait Anxiety Inventory. The collected data were analyzed using the IBM SPSS software V.22.0.
Results: The nurses’ job satisfaction score was average (M = 52.30, SD = 6.09). Participants exhibited scores below the average level for personality anxiety (M = 38.1, SD = 5.41), situational anxiety (M = 38.43, SD = 7.02), and total anxiety (M = 76.53, SD = 10). Similarly, the mean scores for nursing managers' nonverbal communication skills (M = 42.06, SD = 6.56), verbal communication skills (M = 37.24, SD = 4.08), and total communication skills (M = 125.37, SD = 11.96) indicated an average level of proficiency. The Pearson correlation test revealed a statistically significant relationship between nursing managers' communication skills and nurses' job satisfaction (r = 0.001, P < 0.638) and anxiety (r = 0.001, P < 0.532).
Conclusion: The higher the nursing managers' communication skills, the greater the nurses' job satisfaction and the lower their anxiety levels. Therefore, healthcare system officials should emphasize empowering nursing managers in terms of communication skills and consider these skills as one of the most crucial criteria for the employment, appointment, and evaluation of nursing managers.

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