The Ranking Framework of Performance Management Criteria in the Hotel Industry During the Outbreak of the COVID-19 Pandemic

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Mirfakhraddini Faeze Sadat

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Journal Paper

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Journal: Tourism Management Studies Year:2022 | Volume:17 | Issue:59 Page(s): 195-244

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Information Journal Paper

Title

The Ranking Framework of Performance Management Criteria in the Hotel Industry During the Outbreak of the COVID-19 Pandemic

Author(s)

Mirfakhraddini Faeze Sadat | Issue Writer Certificate

Keywords

Hospitality Industry

Performance Management in Hospitality Industry

Covid 19

Meta-Synthesis Approach

StructuralInterpretive Modeling (ISM)

Abstract

The coronavirus pandemis caused many operational challenges for hotel management. In this situation, it became clear that many hotels and accommodation centers do not use performance management systems. On the contrary, they have performance evaluation systems that usually include annual evaluation and review, and there is little alignment between the hotel's performance and its strategic goals. It only focuses on the past performance of the hotel. Therefore, the necessity of identifying suitable criteria for performance management rather than its evaluation is felt in hotels. For this purpose, in this article, criteria for designing the performance management model in hotels with the meta-synthesis method were collected and leveled using the structural-interpretive modeling approach according to the opinion of experts. In this article, 14 criteria have been identified that will help to improve the management of hotel performance in the critical conditions of the corona outbreak and are in line with the essential administrative, strategic, and communication goals, development, and maintenance of hotels. Therefore, they can help address performance management challenges. In the classification of identified criteria, "government policies and leadership skills" were the most effective criteria, and "customer loyalty and reduction of hotel costs" were among the most effective criteria.

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APA: Copy

Mirfakhraddini, Faeze Sadat. (2022). The Ranking Framework of Performance Management Criteria in the Hotel Industry During the Outbreak of the COVID-19 Pandemic. TOURISM MANAGEMENT STUDIES (TOURISM STUDIES), 17(59 ), 195-244. SID. https://sid.ir/paper/1054149/en

Vancouver: Copy

Mirfakhraddini Faeze Sadat. The Ranking Framework of Performance Management Criteria in the Hotel Industry During the Outbreak of the COVID-19 Pandemic. TOURISM MANAGEMENT STUDIES (TOURISM STUDIES)[Internet]. 2022;17(59 ):195-244. Available from: https://sid.ir/paper/1054149/en

IEEE: Copy

Faeze Sadat Mirfakhraddini, “The Ranking Framework of Performance Management Criteria in the Hotel Industry During the Outbreak of the COVID-19 Pandemic,” TOURISM MANAGEMENT STUDIES (TOURISM STUDIES), vol. 17, no. 59 , pp. 195–244, 2022, [Online]. Available: https://sid.ir/paper/1054149/en

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