Seminar Paper

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Information Seminar Paper

Title

PERFORMANCE EVALUATION WITH DATA ENVELOPMENT ANALYSIS AND BALANCED SCORECARD APPROACH

Pages

 Start Page | End Page

Keywords

DEA 
BSC 

Abstract

 PURPOSE OF THIS PAPER IS TO PROVIDE A FRAMEWORK FOR EVALUATING THE OVERALL PERFORMANCE OF DECISION-MAKING UNITS BY MEANS OF A DATA ENVELOPMENT ANALYSIS (DEA) MODEL WITH BALANCED SCORECARD APPROACH. THIS PAPER PRESENTS THE DEVELOPMENT OF A CONCEPTUAL FRAMEWORK, WHICH AIMS TO EVALUATE PERFORMANCE OF SAIPA MALLEABLE COMPANY. THE PROPOSED CONCEPTUAL FRAMEWORK HAS TWO MAIN CONTRIBUTIONS. FIRSTLY, IT DETERMINES CAUSAL RELATIONSHIP AND MUTUAL INFLUENCE BETWEEN FOUR PERSPECTIVES OF THE BALANCE SCORECARD (BSC) WITH THE DEMATEL TECHNIQUE. SECONDLY, IT COMBINES TWO WELL-KNOWN MANAGERIAL TOOLS, BALANCE SCORECARD (BSC) AS A COMPREHENSIVE FRAMEWORK FOR DETERMINING SAIPA MALLEABLE COMPANY CRITERIA, AND DATA ENVELOPMENT ANALYSIS (DEA) FOR MEASURING EFFICIENCY.

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