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Title

DESIGNING AN ASSESSMENT TOOL FOR EVALUATING BUSINESS PROCESS REENGINEERING IMPLEMENTATION READINESS IN IRANIAN ORGANIZATIONS: CASE OF MELLAT BANK

Pages

 Start Page 177 | End Page 200

Abstract

 This paper is aimed at developing a tool for evaluating organization readiness for business process re-engineering procedures. By reviewing the literature, 16 criteria and 104 sub-criteria were identified. These criteria and sub-criteria refined and classified with respect to experts’ opinions. As a result of this process, 9 main criteria and 18 sub-criteria were selected. Using the DEMATEL method, relationship between major and minor criteria were analyzed. The result showed that “senior management” is the most effective criterion. At the next step, using Analytic Network Process (ANP) method criteria were weighted and the “human resources” criterion had the higher weight. Based on these criteria, a tool was designed in order to assess the readiness for BPR procedures in organization. Results also showed that studied organization is ready for BUSINESS PROCESS REENGINEERING implementation.

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