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Title

DESIGNING AND IMPLEMENTING A PERFORMANCE MEASUREMENT MODEL AT R&D CENTERS: COMBINING DATA ENVELOPMENT ANALYSIS AND BALANCED SCORECARD

Pages

 Start Page 135 | End Page 158

Keywords

DATA ENVELOPMENT ANALYSIS (DEA)Q2
BALANCED SCORECARD (BSC)Q2

Abstract

 The need for designing and implementing performance assessment systems at R& D centers is one of the urgent issues of all industries. Assessment of R& D projects has become one of the most challenging decision making issues for the managers of R& D centers. Multi-criteria decision making methods have so far been used for the assessment of R& D projects in different stages of their lifecycle. Our approach is to develop Data Envelopment Analysis by combining Balanced Scorecard and Data Envelopment Analysis. Inputs and outputs for the integrated DEA-BSC model have been extracted from “Balanced Scorecard for R& D projects”. The major goals of the integrated DEA-BSC approach are as follows: increasing the reliability of inputs and outputs criteria, improving the calculated EFFICIENCY of all sections and striking a balance between the EFFICIENCY and the EFFECTIVENESS of different sections.This model has been implemented in an industrial research laboratory for R& D projects as a case study. The results showed that synergizing between BSC and DEA in R& D projects causes the: achieving of the expected objectives of each project and balancing and optimizing the usage of resources to meet the desired outputs.

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