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Title

VERONA SERVICE SATISFACTION SCALE- 32 (VSSS-32): PERSIAN TRANSLATION AND CULTURAL ADAPTATION

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 Start Page 25 | End Page 29

Abstract

 Objective: To translate Verona Service Satisfaction Scale-32 (VSSS-32) to Persian, to adapt it for IRANian culture and to investigate the performance characteristics of the Persian version intended to measure PATIENT SATISFACTION with psychiatric care.Method: The VSSS-32 was translated to Persian using an elaborated methodology according to World Health Organization guideline. In addition, understandability and feasibility, of the measure were investigated in 121 patients and 74 relatives.Results: Few changes or few adaptations were made to bring about cross-cultural comparability. The VSSS-32 questions were generally understandable and acceptable for IRANian patients and relatives. The instrument was feasible to be administered in both participants and interviewers point of view.Conclusion: The VSSS-32 Persian version appears to be a good cross culturally equivalent of the original English version. Understandability and applicability of the instrument was good.

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