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Title

PRESENTATION MODEL FOR EVALUATE CAUSAL RELATIONSHIPS AMONG THE EFFECTIVE FACTORS ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR IN HIGHER EDUCATION (A STUDY AT THE UNIVERSITY OF MAZANDARAN USING DEMATL METHOD)

Pages

 Start Page 61 | End Page 77

Abstract

 Background: ORGANIZATIONAL CITIZENSHIP BEHAVIOR is a set of voluntary and discretionary behaviors that are not a part of individual's formal tasks at work. However, have been done by individuals, and cause effective improvement in organizational tasks and roles.Therefore, without individuals' voluntary intent to cooperation, the organizations are not able to extend their collective wisdom effectiveness. Today's, OCB has been applied within many organizations as a new approach to the new human resources management that holds increasingly important among the important of its interactions with some organizational variables.Objective: The aim of this study is the representation of a model for evaluation of causal interactions among the effective factors on ORGANIZATIONAL CITIZENSHIP BEHAVIOR in higher education that to fulfill this, Mazandaran University is studied as a case study in higher education.Methods: The method of the present research is descriptive-analytical and based on the DEMATEL technique. The variables of the present research are: TRANSFORMATIONAL LEADERSHIP, SPIRITUALITY AT WORKplace, ORGANIZATIONAL CITIZENSHIP BEHAVIOR, organizational climate and ORGANIZATIONAL HEALTH. The statistical population in this research includes experts, administrators and officials that are related to human resources status at University of Mazandaran in 1394. These people were selected by purposive sampling method. Data were collected using a paired comparisons questionnaire. Data analysis was performed based on DEMATEL techniques.Findings: The results showed that TRANSFORMATIONAL LEADERSHIP is the best influential factor on the variables (di-rj) at the University of Mazandaran, the OCB also were known as the most impressionable variable (di-rj).Conclusion: It can be concluded that the human resources in each organization are the most valuable assets and play a decisive role in effectiveness of that organization. On the one hand, managers always strive to optimize the utilization of these resources. On the other hand, without employees' willingness to voluntarily and spontaneously cooperation, organizations would not be able to increase their effectiveness and performance improvement.

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