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Information Journal Paper

Title

REVIEWING FACTORS AFFECTING ICT OUTSOURCING SERVICES (CASE STUDY OF KARAJ MUNICIPALITY)

Pages

 Start Page 77 | End Page 91

Abstract

 Background: OUTSOURCING Services is one of the modern methods of management in organizations. In our country, it is ongoing by emulate the advanced management system and in the form of privatization regulations.But the plan distracted from the way by acceleration and have problems followed. Therefore, in order to amend or revise the methods, there are need to investigate factors.Objective: This study aimed to investigate the factors affecting the OUTSOURCING of IT services and communications in KARAJ MUNICIPALITY had performed to show the role of OUTSOURCING in upgrading this field and services.Methods: Indicators based on the literature and experts of the field were identified.The distributed data were collected by questionnaires among 150 IT experts and were tested by structural equation modeling construct validity.The obtained data were analyzed using single-sample t-test and software Spss and Lisrel.Findings: According to reckon indicators, the two main factors in the performance of IT systems and support services were classified. All the features of these two parts have had significant and positive impacts.In the IT system performance, green IT and data quality and in providing supportive services part, quality of services level had the greatest effect on OUTSOURCING ICT services.Conclusion: OUTSOURCING in IT services is faced with problems that regarding the founded factors as well as their influence priorities on improving these practices have great influence.

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