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Title

THE RELATIONSHIP OF KNOWLEDGE MANAGEMENT ENABLERS AND PROCESSES TO UNIVERSITY PERFORMANCE (A CASE STUDY OF SELECTED SATE UNIVERSITIES OF ISFAHAN PROVINCE)

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 Start Page 1 | End Page 17

Abstract

 The purpose of this paper was to investigate the relationship of KNOWLEDGE MANAGEMENT enablers and processes to the performance of state universities in Isfahan province. This correlational study included 203 faculty members of selected state universities in Isfahan province. Research instruments were three questionnaires of KNOWLEDGE MANAGEMENT enablers (Lee & Choi, 2003), KNOWLEDGE MANAGEMENT processes (Park, (2006), and performance (Kaplan & Norton, 2001). A panel of experts of management approved their content validity. Construct validity of the instruments was assessed using confirmatory factor analysis and their reliability were 0.93.8, 0.95 and 0.89 respectively. Data analysis involved correlation coefficients and multiple regression analyses. The results suggested that that there was a statistically positive relationship between KNOWLEDGE MANAGEMENT enablers and processes and UNIVERSITY performance. The results further indicated that KNOWLEDGE MANAGEMENT enablers could predict 64.6%, 45.5%, 51.1, and 49.4% of the variance of financial, customer, internal processes, and innovation and growth perspectives as the components of the UNIVERSITY performance respectively. KNOWLEDGE MANAGEMENT processes could also account for 0.51.7%, 37.2%, 44.1%, and 49.2% of the variance of financial, customer, internal processes, and innovation and growth attitudes perspectives respectively.

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