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Title

MEASURING KNOWLEDGE MANAGEMENT MATURITY LEVEL WITHIN ORGANIZATIONS; USING A DEVELOPED MATURITY MODEL OF KNOWLEDGE MANAGEMENT

Pages

 Start Page 121 | End Page 148

Abstract

 This paper specifies and prioritizes factors and variables affecting KNOWLEDGE MANAGEMENT and develops a KNOWLEDGE MANAGEMENT maturity model. The developed model has a practical application and shows weaknesses and strengths of a particular organization in comparison with ideal and desirable position in each variable.Using a questionnaire, extracted factors and variables were confirmed and then prioritized by experts. Binomial test, Friedman, chi square and weight mean test were used to analyze the gathered data. At the end the model was tested in two organizations.

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