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مشخصات

عنوان:

بررسی رابطه سرمایه فکری با عملکرد مالی و ارتقاء کیفیت خدمات (مورد مطالعه سازمان بیمه سلامت ایران)



گروه تخصصی:  علوم انسانی

سازمان مجری:  سازمان بیمه سلامت ایران (پایان نامه ها) 

گروه پژوهشی: 

پژوهشگران: 
پناهی زاده الهام (پژوهشگر)
بودلایی حسن (استاد راهنما)

تاریخ خاتمه:  زمستان 1393

کارفرما: سازمان بیمه سلامت ایران

خروجی طرح: 
نوع: پایان نامه

 
تلفن: 

نشانی سازمان مجری: 
 

چکیده:

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کلیدواژگان: ساختار سازمانی، سرمایه اتباطی، سرمایه انسانی، کیفیت خدمات، سازمان بیمه سلامت ایران

 
 
Title:

Examine the relationship between intellectual capital and financial performance, quality of service ( Study: Health Insurance Organization of Iran)



Abstract:

Measuring intellectual capital perspective on how to create new mechanisms to measure the quality of intellectual capital reporting or non-financial variables in addition to the traditional, quantitative or financial focus. Compared with traditional financial accounting, intellectual capital measurement issues, such as human capital, innovation and customer satisfaction in the covers. According to the explanations given in this study, we investigated the relationship between intellectual capital and financial performance and quality of services in the health insurance Iran. The study period between the years 2009 to 2013 in the health insurance Iran. In order to analyze the data and statistical analysis of data obtained from the questionnaires and other information software (spss) was used. The results of this study indicate assumptions, the capital of intellectual capital, including capital structure, communication and human capital The financial performance indicators in this study, the return on equity, earnings changes, personal productivity and revenue growth of health insurance Iran. On the other hand, the components of intellectual capital to improve the quality of services based on the SERVQUAL scale has been done, there is a significant positive relationship.



Keyword(s): Capital structure, capital, communication, human resources, quality of service, the organization of health insurance