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Paper Information

Title: 

COMPARATIVE ANALYSIS OF GAP MODEL IN ORGANIZATION PROCESSES

Type: SPEECH
Author(s): MALEK AKHLAGH ESMAIL,FARIDI AGHDAM AZADEH,ROOZEGAR BAMDAD
 
 
 
Name of Seminar: INTERNATIONAL CONFERENCE ON MANAGEMENT OF ORGANIZATIONAL PROCESSES
Type of Seminar:  CONFERENCE
Sponsor:  MARKAZE HAMAYESHHAYE ELMI JAHADE DANESHGAHI, VAHEDE TEHRAN
Date:  2010Volume 1
 
 
Abstract: 

A FEW DECADES AGO, PRODUCTS AND SERVICES PROVIDED BY THE ORGANIZATIONS, MORE THAN CORRESPONDING WITH THE DEMANDS AND NEEDS OF CUSTOMER, IS THE RESULT OF CREATIVE THINKING OF A DESIGN ENGINEERS. HOWEVER THE ATTITUDE OF COMPETITIVE MARKETS, THE COLLAPSE OF BORDER TRADE, ECONOMICS, GLOBALIZATION AND INCREASE EXPECTATIONS OF OUR CUSTOMER LED TO INCREASED ATTENTION AND IMPORTANCE TO THE NEEDS OF CUSTOMERS, AND CUSTOMER NEEDS CHANGE CONSTANTLY WERE CONSIDERED AS A THREAT OR OPPORTUNITY FOR ORGANIZATIONS. THIS CONTEXT, BY USING GAP ANALYSIS MODELS SHOW ONE OF THE EFFECTIVE SOLUTIONS ON SOLVING THESE PROBLEMS. GAP ANALYSIS INTRODUCES A SIMPLE STRUCTURE TO FOLLOW. GAP ANALYSIS BY ASSESSING TO DETERMINE CURRENT AND DESIRED LEVELS OF PERFORMANCE CAN HELP ORGANIZATIONS TO IMPROVE THEMSELVES. THIS ARTICLE DEFINES THE NATURE OF THE GAP ANALYSIS AND THE NECESSITY OF STUDY WHILE DEFINING A GAP ANALYSIS MODEL TO OVERVIEW AND IN THE END IT PAID COMPARATIVE TABLE MODELS AND SUGGESTIONS FOR FUTURE RESEARCH ARE PRESENTED.

 
Keyword(s): GAP ANALYSIS, GAP MODEL FOR DUAL CUSTOMER VALUES, SERVQUAL MODEL, GAP MODEL OF PURCHASING INTERNAL SERVICE QUALITY
 
 
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