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Paper Information

Title: 

BENCHMARKING IN HIGHER EDUCATION INSTITUTIONS AS A TOOL FOR QUALITY AND PROCESSES IMPROVEMENT

Type: SPEECH
Author(s): MALEK AKHLAGH ESMAIL,TEIMUORI SAFI ABAD SADEGH,TALEBZADE MOGHADDAM MOHADDESE
 
 
 
Name of Seminar: INTERNATIONAL CONFERENCE ON MANAGEMENT OF ORGANIZATIONAL PROCESSES
Type of Seminar:  CONFERENCE
Sponsor:  MARKAZE HAMAYESHHAYE ELMI JAHADE DANESHGAHI, VAHEDE TEHRAN
Date:  2010Volume 1
 
 
Abstract: 

QUALITY AND PROCESS IMPROVEMENT HAS BECOME AS ONE OF THE MOST IMPORTANT SUCCESS FACTORS FOR TODAY'S ORGANIZATIONS. THIS ARTICLE AMONG ALL THE EXISTING TECHNIQUES SUCH AS SIX SIGMA, QUALITY FUNCTION DEVELOPMENT, TOTAL QUALITY MANAGEMENT, BUSINESS PROCESSES RE-ENGINEERING AND OTHER ORGANIZATIONAL TECHNIQUES, IS APPLIED BENCHMARKING. BENCHMARKING MODEL OR THE BEST PRACTICE IS ONE OF THE TECHNIQUES THAT ORGANIZATIONS TODAY PAY ATTENTION TO IT IN LINE WITH PHILOSOPHY OF QUALITY AND PROCESS IMPROVEMENT. BENCHMARKING TECHNIQUE HELPS THE ORGANIZATION TO HAVE EFFECTIVE AND APPROPRIATE USE OF INNOVATION OF OTHER ORGANIZATIONS ABOUT THE ORGANIZATIONAL PROCESS.
IN THIS PAPER, BY USING A CASE STUDY OF HIGHER EDUCATION INSTITUTIONS, IT IS EXAMINED APPLICATION OF BENCHMARKING TECHNIQUES IN QUALITY AND PROCESSES IMPROVEMENT. IN THE FIRST THIS ARTICLE ARE DISCUSSED ABOUT BENCHMARKING LITERATURE. THEN THE BENCHMARKING SPECIES, MODELS, METHODS, PROCESS AND A CASE STUDY OF BENCHMARKING PROCESS ACROSS THE TWO UNIVERSITIES IN AUSTRALIA, IS DESCRIBED. AT THE END, THE RESULTS AND RECOMMENDATIONS ARE PRESENTED.

 
Keyword(s): BENCHMARKING, QUALITY IMPROVEMENT, PROCESS IMPROVEMENT, BENCHMARKING IN HIGHER EDUCATION, BEST PRACTICES, IMPROVEMENT, QUALITY MANAGEMENT
 
 
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