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Paper Information

Title: 

THE ROLE OF PROCESSES IN PERFORMANCE, ORGANIZATIONAL DIAGNOSIS APPROACH: THE CASE OF MOALLEM INSURANCE CO.

Type: SPEECH
Author(s): ABBASI MOHAMMAD REZA,HOSSEINBOR MOHAMMAD ASLAM*
 
 *FACULTY OF MANAGEMENT, CHABAHAR MARITIME UNIVERSITY, CHABAHAR, IRAN
 
Name of Seminar: INTERNATIONAL CONFERENCE ON MANAGEMENT OF ORGANIZATIONAL PROCESSES
Type of Seminar:  CONFERENCE
Sponsor:  MARKAZE HAMAYESHHAYE ELMI JAHADE DANESHGAHI, VAHEDE TEHRAN
Date:  2010Volume 1
 
 
Abstract: 

THIS PAPER IS AN ABSTRACT OF THE PERFORMANCE ASSESSMENT RESEARCH CONDUCTED FOR MOALLEM INSURANCE CO. IN THIS PAPER, WE STUDY THE ROLE OF BUSINESS PROCESSES IN PERFORMANCE AS AN EXCELLENCE AND IMPROVEMENT ENABLER. THE APPROACH WE USED TO STUDY THE PERFORMANCE AND THE ROLE OF BUSINESS PROCESSES IS A DIAGNOSTIC VIEW. ACCORDING TO THIS APPROACH ORGANIZATIONAL PERFORMANCE IN A MULTI-YEAR PERIOD IS STUDIED. IN ADDITION, COMPANY'S CURRENT PROBLEMS THAT HAD BEEN ALREADY CREATED AND ARE STILL BEING CREATED AS A SIGN OF BAD PERFORMANCE ARE IDENTIFIED AND CLASSIFIED. THEN THE CAUSES OF PROBLEMS ARE CLASSIFIED AND RE-IDENTIFIED AS THE FIRST LEVEL CAUSES, MID LEVEL CAUSES AND ROOT CAUSES. AFTERWARDS, SOME SOLUTIONS ARE PROPOSED TO ELIMINATE THESE ROOT CAUSES AND CONSEQUENTLY MID LEVEL CAUSES, THEN FIRST LEVEL CAUSES AND FINALLY THE PROBLEMS IN PERFORMANCE. ALTHOUGH THE RESEARCH COVERS ALL DIMENSIONS OF THE PERFORMANCE AND IDENTIFIED CAUSES IN ALL FIELD OF CAUSES, WE, IN THIS PAPER, JUST ADDRESS THE PROCESSES AND THEIR ROLE IN PERFORMANCE. OTHER FIELDS HAVE NOT BEEN TOUCHED IN THE PAPER.

 
Keyword(s): BUSINESS PROCESS MANAGEMENT, PERFORMANCE ASSESSMENT, ORGANIZATIONAL DIAGNOSIS
 
 
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