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Paper Information

Journal:   TOURISM MANAGEMENT STUDIES (TOURISM STUDIES)   SPRING 2017 , Volume 12 , Number 37 ; Page(s) 71 To 94.
 
Paper: 

THE IMPACT OF EMOTIONAL INTELLIGENCE ON EMPLOYEES' PERFORMANCE IN HOTEL INDUSTRY: MEDIATOR ROLE OF EMOTIONAL LABOR ACTING STRATEGIES AND EMOTIONAL EXHAUSTION

 
 
Author(s):  DEHGHANI SOLTANI MEHDI, SHIRI ARDESHIR, FARAJI ELHAM, FARSIZADEH HOSEIN
 
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Abstract: 

The aim of the present study is to explore and examine the effect of emotional intelligence on employee’s performance through the mediating role of emotional labor acting strategies and emotional exhaustion in hotel industry. The statistical population included employees of four and five-star hotels in Tehran, from whom 270 individuals were selected using convenience sampling. Data collection instrument was a standard questionnaire in which face validity and Cronbach’s Alfa coefficient were used to get validity and reliability, respectively. Structural equation modeling and LISREL software were used to examine the studied model. The obtained results indicate that emotional intelligence has a significant positive impact on deep acting and employee performance while it has also a significant negative impact on surface acting. Although, Surface acting and emotional exhaustion have a significant negative impact on employee performance, deep acting has a significant positive impact on employee performance

 
Keyword(s): EMOTIONAL LABOR, EMOTIONAL INTELLIGENCE (EQ), EMOTIONAL EXHAUSTION, EMPLOYEE PERFORMANCE, HOTEL INDUSTRY
 
 
References: 
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Citations: 
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+ Click to Cite.
APA: Copy

DEHGHANI SOLTANI, M., & SHIRI, A., & Faraji, E., & FARSIZADEH, H. (2017). THE IMPACT OF EMOTIONAL INTELLIGENCE ON EMPLOYEES' PERFORMANCE IN HOTEL INDUSTRY: MEDIATOR ROLE OF EMOTIONAL LABOR ACTING STRATEGIES AND EMOTIONAL EXHAUSTION. TOURISM MANAGEMENT STUDIES (TOURISM STUDIES), 12(37 ), 71-94. https://www.sid.ir/en/journal/ViewPaper.aspx?id=569370



Vancouver: Copy

DEHGHANI SOLTANI MEHDI, SHIRI ARDESHIR, Faraji Elham, FARSIZADEH HOSEIN. THE IMPACT OF EMOTIONAL INTELLIGENCE ON EMPLOYEES' PERFORMANCE IN HOTEL INDUSTRY: MEDIATOR ROLE OF EMOTIONAL LABOR ACTING STRATEGIES AND EMOTIONAL EXHAUSTION. TOURISM MANAGEMENT STUDIES (TOURISM STUDIES). 2017 [cited 2021August02];12(37 ):71-94. Available from: https://www.sid.ir/en/journal/ViewPaper.aspx?id=569370



IEEE: Copy

DEHGHANI SOLTANI, M., SHIRI, A., Faraji, E., FARSIZADEH, H., 2017. THE IMPACT OF EMOTIONAL INTELLIGENCE ON EMPLOYEES' PERFORMANCE IN HOTEL INDUSTRY: MEDIATOR ROLE OF EMOTIONAL LABOR ACTING STRATEGIES AND EMOTIONAL EXHAUSTION. TOURISM MANAGEMENT STUDIES (TOURISM STUDIES), [online] 12(37 ), pp.71-94. Available: https://www.sid.ir/en/journal/ViewPaper.aspx?id=569370.



 
 
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