Paper Information

Journal:   PAYAVARD-SALAMAT   SPRING 2016 , Volume 10 , Number SUPPL.; Page(s) 93 To 103.
 
Paper: 

IMPACT OF CLINICAL GOVERNANCE ON PATIENTS’ COMPLIANCE IN SHIRAZ PUBLIC HOSPITALS

 
 
Author(s):  KHAMMARNIA MOHAMMAD, KAVOSI ZAHRA*, GHANBARI JAHROMI MOHADASEH, MORADI ASRA
 
* HEALTH MANAGEMENT AND HUMAN RESOURCES RESEARCH CENTER, SHIRAZ UNIVERSITY OF MEDICAL SCIENCES, SHIRAZ, IRAN
 
Abstract: 

Background and Aim: Hospital complaining is an important dimension of clinical governance. This study aimed to determine the impact of clinical governance program on patients’ complaint in Shiraz public hospitals.
Materials and Methods: This applied study was conducted as descriptive analytical in 2012 in Shiraz. The population studied was 10 public hospitals in Shiraz and the patients complaints were studied during 5 years. Data collected through Iranian Ministry of Health standard checklist of clinical governance. The data entered to SPSS version 21, and analyzed using descriptive statistics and analytical tests such as Chi-square.
Results: Registered complaints had increasing trend during the execution of the program and were 1905. Moreover, 60.5% of the complaints have been made by family members. There was significant relationship between complaints registered with the hospital wards (P=0.000) and gender (P=0.000). Therefore, both genders and in all departments of the hospital complaints of poor quality and inappropriate behavior of the staffs was greater than other complaint.
Conclusion: The number of complaints has increased in recent years. It is proposed to reduce the number of complaints attention to improve communication between physicians and patients, medical ethics, cut non-conventional financial relationaship between physicians and patients, and increased scientific and technical knowledge and skills.

 
Keyword(s): CLINICAL GOVERNANCE, PATIENT COMPLAINT, HOSPITALS, SHIRAZ, IRAN
 
References: 
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