Paper Information

Journal:   HOSPITAL   SUMMER 2016 , Volume 15 , Number 2 (57); Page(s) 103 To 109.
 
Paper: 

THE RELATIONSHIP BETWEEN QUALITY OF SERVICE PROVIDING SOFTWARE SYSTEMS AND USER SATISFACTION IN SELECTED HOSPITALS OF TEHRAN UNIVERSITY OF MEDICAL SCIENCES

 
 
Author(s):  MAEBOOD MOJDEHI Z., NASIRIPOUR A.*, RAEISSI P.
 
* DEPARTMENT OF HEALTH SERVICES MANAGEMENT, ELECTRONIC BRANCH, ISLAMIC AZAD UNIVERSITY, TEHRAN, IRAN
 
Abstract: 

Background: Medical centers and hospitals need to expand internet, Application Service Providing (ASP) to convert it to a long-lasting choice to compete. Hence, the present study carried out with the aim of determining the relationship between quality of service providing software systems and customer satisfaction in selected hospitals of Tehran University of Medical Sciences with similar hospital information systems.
Materials and Methods: This study was a descriptive-analytical and correlation one. The study population consisted of revenue and clearance employees' unit in selected hospitals. Study method was census using Kim et al questionnaire. Descriptive statistics such as frequency, percentage and average; and inferential statistics like Kolmogorov-Smirnove Test and Pearson correlation coefficient utilized in order to data analysis.
Results: There was a significant positive correlation between quality of Application System Provider variables and users satisfaction in order of severity in system quality (r = 0.734, P = 0.01), service quality(r=0.721, P = 0.01) and information quality(r=0.521, P = 0.01). As, system quality had the most impact on users' satisfaction.
Conclusion: There was a significant relationship between the quality of Application Service Providing (ASP) with the users' satisfaction in selected hospitals of Tehran University of medical sciences. Although, all variables had positive and significant relationship with user satisfaction, their average was less than moderate limit. So, the health managers are advised to consider these issues in management methods.

 
Keyword(s): HOSPITAL INFORMATION SYSTEMS, QUALITY, SATISFACTION, USER
 
References: 
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