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Paper Information

Journal:   PAYESH   OCTOBER-NOVEMBER 2016 , Volume 15 , Number 5; Page(s) 515 To 522.
 
Paper: 

VALIDITY AND RELIABILITY OF THE PERSIAN VERSION OF QUALITY ASSESSMENT QUESTIONNAIRE (SERVUSE MODEL)

 
 
Author(s):  HOUSHMAND ELAHEH, EBRAHIMIPOUR HOSEIN, DOOSTI HASSAN, VAFAEI NAJAR ALI, MAHMOUDIAN PAYAM, HOSSEINI SEYEDE ELAHE*
 
* SCHOOL OF HEALTH, MASHHAD UNIVERSITY OF MEDICAL SCIENCES, MASHHAD, IRAN
 
Abstract: 

Objective(s): The role of patients in the definition of service quality can be considered as key competitive criteria. As a result, service providers are trying to apply quality assessment tools that significantly emphasis on customer orientation. In this regard, we aimed to report on validity and reliability of the Persian version of SERVUSE questionnaire.
Methods: This cross-sectional study was conducted to verify the validity and reliability of SERVUSE questionnaire. A sample of 80 patients of the cardiac surgery in two teaching hospitals affiliated to Mashhad University of Medical Sciences were selected randomly and were evaluated in two stages. The first step before admission, the patient's expectations of quality of care and the second stage before discharge, their perception of quality of care were received.
Results: The Cronbach’s alpha in both instances was satisfactory (0.74 and 0.91 respectively). To determine the validity, questionnaire was distributed to experts who had experience in the quality of care. After their comments the validity of the questionnaire were assessed by content validity. The results showed that the translated version of the questionnaire has relatively acceptable validity.
Conclusion: The Persian version of the SERVUSE questionnaire can be used for evaluating the quality of health care services in Iran.

 
Keyword(s): LOCALIZATION, VALIDATION, SERVUSE QUESTIONNAIRE, HEALTH CARE SERVICE QUALITY
 
 
References: 
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Citations: 
 
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APA: Copy

HOUSHMAND, E., & EBRAHIMIPOUR, H., & DOOSTI, H., & VAFAEI NAJAR, A., & MAHMOUDIAN, P., & HOSSEINI, S. (2016). VALIDITY AND RELIABILITY OF THE PERSIAN VERSION OF QUALITY ASSESSMENT QUESTIONNAIRE (SERVUSE MODEL). PAYESH, 15(5), 515-522. https://www.sid.ir/en/journal/ViewPaper.aspx?id=508765



Vancouver: Copy

HOUSHMAND ELAHEH, EBRAHIMIPOUR HOSEIN, DOOSTI HASSAN, VAFAEI NAJAR ALI, MAHMOUDIAN PAYAM, HOSSEINI SEYEDE ELAHE. VALIDITY AND RELIABILITY OF THE PERSIAN VERSION OF QUALITY ASSESSMENT QUESTIONNAIRE (SERVUSE MODEL). PAYESH. 2016 [cited 2021August02];15(5):515-522. Available from: https://www.sid.ir/en/journal/ViewPaper.aspx?id=508765



IEEE: Copy

HOUSHMAND, E., EBRAHIMIPOUR, H., DOOSTI, H., VAFAEI NAJAR, A., MAHMOUDIAN, P., HOSSEINI, S., 2016. VALIDITY AND RELIABILITY OF THE PERSIAN VERSION OF QUALITY ASSESSMENT QUESTIONNAIRE (SERVUSE MODEL). PAYESH, [online] 15(5), pp.515-522. Available: https://www.sid.ir/en/journal/ViewPaper.aspx?id=508765.



 
 
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