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Paper Information

Journal:   AMIRKABIR   Winter 2004 , Volume 15 , Number 57-D; Page(s) 142 To 157.
 
Paper: 

QUALITY FUNCTION DEPLOYMENT IN FUZZY ENVIRONMENT

 
 
Author(s):  NOUR ALSANA R., JAFARI D.
 
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Abstract: 

Quality is an important aspect of a product or service that directly affects the customer Satisfaction level.
This is why organizations are after different methods and tools that can help them to improve the quality of products or services they offer to their customers. Quality function deployment (QFD) is a cross-functional planning tool that translates the customers needs into detailed requirements at each stage of product development and product cycle. The basic idea of QFD is to translate the desire of the customer into design or engineering characteristics of a product and, subsequently, into the parts characteristics, the process plans, and the production requirements associated with the manufacturing of product. This paper discusses the use of fuzzy methodology to model the needs of the customers when they state their needs in fuzzy terminology. An example is provided which illustrates the application of the proposed method.

 
Keyword(s): QUALITY FUNCTION DEPLOYMENT, VOICE OF THE CUSTOMER, FUZZY LOGIC, HOUSE OF QUALITY, FUZZY SET THEORY
 
References: 
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