SID.ir New Version

Paper Information

Journal:   INTERNATIONAL JOURNAL OF HEALTH POLICY AND MANAGEMENT   2014 , Volume 3 , Number 2; Page(s) 77 To 89.
 
Paper: 

Factors Influencing Healthcare Service Quality

 
DOI: 

10.15171/ijhpm.2014.65

 
Author(s):  Mosadeghrad Ali Mohammad*
 
* SCHOOL OF PUBLIC HEALTH, TEHRAN UNIVERSITY OF MEDICAL SCIENCES, TEHRAN, IRAN
 
Abstract: 
Background: The main purpose of this study was to identify factors that influence healthcare quality in the Iranian context.Methods: Exploratory in-depth individual and focus group interviews were conducted with 222 healthcare stakeholders including healthcare providers, managers, policy-makers, and payers to identify factors affecting the quality of healthcare services provided in Iranian healthcare organisations.Results: Quality in healthcare is a production of cooperation between the patient and the healthcare provider in a supportive environment. Personal factors of the provider and the patient, and factors pertaining to the healthcare organisation, healthcare system, and the broader environment affect healthcare service quality. Healthcare quality can be improved by supportive visionary leadership, proper planning, education and training, availability of resources, effective management of resources, employees and processes, and collaboration and cooperation among providers.Conclusion: This article contributes to healthcare theory and practice by developing a conceptual framework that provides policy-makers and managers a practical understanding of factors that affect healthcare service quality.
 
Keyword(s): HEALTHCARE ORGANISATIONS, QUALITY, PLURALISTIC EVALUATION, IRAN
 
 
International related papers: 
 
Most related Highly related Moderately related Least related
 
References: 
  • Not Registered.
  •  
  •  
 
Citations: 
 
+ Click to Cite.
APA: Copy

MOSADEGHRAD, A. (2014). FACTORS INFLUENCING HEALTHCARE SERVICE QUALITY. INTERNATIONAL JOURNAL OF HEALTH POLICY AND MANAGEMENT, 3(2), 77-89. https://www.sid.ir/en/journal/ViewPaper.aspx?id=410129



Vancouver: Copy

MOSADEGHRAD ALI MOHAMMAD. FACTORS INFLUENCING HEALTHCARE SERVICE QUALITY. INTERNATIONAL JOURNAL OF HEALTH POLICY AND MANAGEMENT. 2014 [cited 2022August08];3(2):77-89. Available from: https://www.sid.ir/en/journal/ViewPaper.aspx?id=410129



IEEE: Copy

MOSADEGHRAD, A., 2014. FACTORS INFLUENCING HEALTHCARE SERVICE QUALITY. INTERNATIONAL JOURNAL OF HEALTH POLICY AND MANAGEMENT, [online] 3(2), pp.77-89. Available: https://www.sid.ir/en/journal/ViewPaper.aspx?id=410129.



 
  pdf-File
Yearly Visit 52
 
 
Latest on Blog
Enter SID Blog