Click for new scientific resources and news about Corona[COVID-19]

Paper Information

Journal:   JOURNAL OF IRANIAN SOCIAL DEVELOPMENT STUDIES (JISDS)   SPRING 2014 , Volume 6 , Number 2 (22); Page(s) 65 To 80.
 
Paper: 

THE EVALUATION OF MANAGEMENT SOCIAL POWER AND ITS RELATIONSHIP WITH CLIENTELE SATISFACTION (CASE OF STUDY: AGENCIES IN KHALKHAL CITY)

 
 
Author(s):  YAGHOUBI CHOUBARI ALI, JALILI MAGHSOUD*
 
* KHALKHAL PAYAM-E NOOR UNIVERSITY INSTRUCTOR
 
Abstract: 

The aim of this research is to investigate the management social power and its relationship with clientele satisfaction in agencies in Khalkhal city. The dependent variable is clientele satisfaction and the independent variable is management power which is indicated by variables: the dimensions of legal power, bonus power, expertise power, compulsion power and authority power. In order to investigate the clientele satisfaction in Khalkhal city, a sample of 330 clientele is selected by a proportionate quota sampling technique. The research method is survey and a questionnaire is used. The findings show that there is a significant difference between socio-economic base and gender with clientele satisfaction and there also is a significant relationship between management power and clientele satisfaction in agencies in Khalkhal city.

 
Keyword(s): CLIENTELE SATISFACTION, MANAGEMENT POWER, EXPERTISE POWER, BONUS POWER, COMPULSION POWER, AUTHORITY POWER
 
References: 
  • ندارد
 
  Yearly Visit 63
 
Latest on Blog
Enter SID Blog