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Paper Information

Journal:   QUANTITATIVE RESEARCHES IN MANAGEMENT   WINTER 2014 , Volume 4 , Number 4; Page(s) 158 To 173.
 
Paper: 

THE ROLE OF EMPOWERMENT ON EMPLOYEE TURNOVER INTENTION AND EFFORT TO STAFF SERVICE DELIVERY DUE TO MEDIATING ROLE OF JOB ATTITUDES (CASE STUDY: CITY OF RASHT)

 
 
Author(s):  SALAJEGHEH SANJAR, YOOSEFI SAMIN
 
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Abstract: 

Given that human capital is considered as the most important factor for competitive advantage and a basis for organizations, providing updated background and emergence of capabilities and application of their skills in the organization is important. Hence, in recent years empowerment programs have been identified as a suitable method for this purpose by many organizations. Empowerment is associated with a variety of working behaviors such as loyalty to the organization, the vision-based efforts and staff metasocial behaviors. Also, the rate of increasingly change in organizations led managers to looking for ways to increase organizational commitment thereby ensuring employee commitment and loyalty to achieve competitive advantage. This study sought to examine the role of employee empowerment on turnover intention and effort to staff service delivery due to mediating role of job attitudes. And to this end, 311 cases of Rasht council staff using and Morgan and by simple random sampling were selected. For data collection a questionnaire and for data analysis, principal component analysis (PCA) and linear structural relations (LISREL) is used. The results indicated a significant relationship both directly and indirectly between employee empowerment and trying to staff service delivery through job attitudes. The results also show that there is no significant direct relationship between empowerment and tend to leave their jobs. But there is indirectly significant relationship through job attitude and visa versa.

 
Keyword(s): EMPOWERMENT, JOB ATTITUDES, JOB SATISFACTION, ORGANIZATIONAL COMMITMENT, TURNOVER INTENTION, SERVICE EFFORT
 
 
References: 
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Citations: 
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APA: Copy

SALAJEGHEH, S., & YOOSEFI, S. (2014). THE ROLE OF EMPOWERMENT ON EMPLOYEE TURNOVER INTENTION AND EFFORT TO STAFF SERVICE DELIVERY DUE TO MEDIATING ROLE OF JOB ATTITUDES (CASE STUDY: CITY OF RASHT). QUANTITATIVE RESEARCHES IN MANAGEMENT, 4(4), 158-173. https://www.sid.ir/en/journal/ViewPaper.aspx?id=407769



Vancouver: Copy

SALAJEGHEH SANJAR, YOOSEFI SAMIN. THE ROLE OF EMPOWERMENT ON EMPLOYEE TURNOVER INTENTION AND EFFORT TO STAFF SERVICE DELIVERY DUE TO MEDIATING ROLE OF JOB ATTITUDES (CASE STUDY: CITY OF RASHT). QUANTITATIVE RESEARCHES IN MANAGEMENT. 2014 [cited 2021November27];4(4):158-173. Available from: https://www.sid.ir/en/journal/ViewPaper.aspx?id=407769



IEEE: Copy

SALAJEGHEH, S., YOOSEFI, S., 2014. THE ROLE OF EMPOWERMENT ON EMPLOYEE TURNOVER INTENTION AND EFFORT TO STAFF SERVICE DELIVERY DUE TO MEDIATING ROLE OF JOB ATTITUDES (CASE STUDY: CITY OF RASHT). QUANTITATIVE RESEARCHES IN MANAGEMENT, [online] 4(4), pp.158-173. Available: https://www.sid.ir/en/journal/ViewPaper.aspx?id=407769.



 
 
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