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Paper Information

Journal:   HEALTH INFORMATION MANAGEMENT   AUGUST-SEPTEMBER 2012 , Volume 9 , Number 3; Page(s) 440 To 444.
 
Paper: 

QUALITY ASSESSMENT OF SERVICES PROVIDED BY LIBRARIES OF ISFAHAN UNIVERSITY OF MEDICAL SCIENCES USING GAP ANALYSIS MODEL (LIBQUAL), IRAN

 
 
Author(s):  HASHEMIAN MOHAMMAD REZA*, ALEMOKHTAR MOHAMMADJAVAD, HASANZADEH AKBAR
 
* ISFAHAN UNIVERSITY OF MEDICAL SCIENCES, ISFAHAN, IRAN
 
Abstract: 

Introduction: The LibQUAL model measures 3 dimensions on a scale of approximately 22 aspects of services. The purpose of the present research was to evaluate the quality of services provided by libraries of Isfahan University of Medical Sciences using the LibQUAL model.
Methods: In a descriptive research, 368 users of libraries of Isfahan University of Medical Sciences participated. Data was collected by the LibQUAL questionnaire. Independent samples t-tests were conducted to analyze the data in SPSS.
Results: There were significant negative gaps between minimum levels of services, perceived levels of services, and desired levels of services in all 22 aspects and all 3 dimensions of LibQUAL model.
Conclusion: Constant evaluation of all aspects of the LibQUAL model and user education are essential.

 
Keyword(s): EVALUATION, LIBQUAL, LIBRARIES
 
 
References: 
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APA: Copy

HASHEMIAN, M., & ALEMOKHTAR, M., & HASANZADEH, A. (2012). QUALITY ASSESSMENT OF SERVICES PROVIDED BY LIBRARIES OF ISFAHAN UNIVERSITY OF MEDICAL SCIENCES USING GAP ANALYSIS MODEL (LIBQUAL), IRAN. HEALTH INFORMATION MANAGEMENT, 9(3), 440-444. https://www.sid.ir/en/journal/ViewPaper.aspx?id=403868



Vancouver: Copy

HASHEMIAN MOHAMMAD REZA, ALEMOKHTAR MOHAMMADJAVAD, HASANZADEH AKBAR. QUALITY ASSESSMENT OF SERVICES PROVIDED BY LIBRARIES OF ISFAHAN UNIVERSITY OF MEDICAL SCIENCES USING GAP ANALYSIS MODEL (LIBQUAL), IRAN. HEALTH INFORMATION MANAGEMENT. 2012 [cited 2021May18];9(3):440-444. Available from: https://www.sid.ir/en/journal/ViewPaper.aspx?id=403868



IEEE: Copy

HASHEMIAN, M., ALEMOKHTAR, M., HASANZADEH, A., 2012. QUALITY ASSESSMENT OF SERVICES PROVIDED BY LIBRARIES OF ISFAHAN UNIVERSITY OF MEDICAL SCIENCES USING GAP ANALYSIS MODEL (LIBQUAL), IRAN. HEALTH INFORMATION MANAGEMENT, [online] 9(3), pp.440-444. Available: https://www.sid.ir/en/journal/ViewPaper.aspx?id=403868.



 
 
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