Click for new scientific resources and news about Corona[COVID-19]

Paper Information

Journal:   HEALTH INFORMATION MANAGEMENT   OCTOBER-NOVEMBER2012 , Volume 9 , Number 4; Page(s) 539 To 547.
 
Paper: 

PRIORITIZING THE AREAS REQUIRE IMPROVEMENT IN AL-ZAHRA HOSPITAL (ISFAHAN, IRAN) BASED ON APPLICATION OF THE EUROPEAN FOUNDATION FOR QUALITY MANAGEMENT EXCELLENCE MODEL

 
 
Author(s):  JAVADI MARZIEH*, GANJI HAMID, RAEISI AHMADREZA, YAGHOOBI MARYAM, HEMATIAN PARVIN
 
* STUDENT RESEARCH COMMITTEE, HEALTH MANAGEMENT AND ECONOMIC RESEARCH CENTER, ISFAHAN UNIVERSITY OF MEDICAL SCIENCES, ISFAHAN, IRAN
 
Abstract: 

Introduction: In today’s world, organizations are attempting to achieve advantages and competitive results. Understanding mutual interactions between organizations and using modern management techniques as well as modern management tools might have an influential effect on obtaining optimal organizational results. Nowadays, one of the competitive advantages is applying the excellence models. The present study aimed to evaluate the improvable areas in Al-Zahra Hospital, (Isfahan, Iran) using EFQM (European foundation for quality management) model.
Methods: This was an applied, cross-sectional descriptive study. Data collection was performed using EFQM questionnaire through census method. Thirty-nine managers were involved in all the levels (junior, senior and operational management) of this study.
Results: The results showed the Al-Zahra Hospital obtained total score of 502.78 (out of 1000 scores). The obtained score was 259.60 in enablers area and 243.08 in results area. Each of the nine EFQM-criteria score and percentages were as the following: Leadership 52 scores (52%) policy and strategy 43 (54%), human resources 42 (47%), resources and companies 50 (56%) and processes 70 (50.6%) for the enablers area. In the results area customer satisfaction score was 97 (48.8%), staff satisfaction 31.5 (35%), society results 30.7 (51%) and key performance results was 83.6 (55.7%).
Conclusion: Implementation of the self-evaluation model in this hospital led to identification of strengths and areas in need of improvement. Out of enabler and results criteria, staff and costumer satisfaction were with lowest scores, respectively; which are considered as the areas with improvement prioritization. Therefore, further attention is required for improving these modification criteria in hospitals.

 
Keyword(s): HOSPITALS, SELF-EVALUATION, QUALITY MANAGEMENT MODEL
 
 
References: 
  • ندارد
  •  
 
Click to Cite.
APA: Copy

JAVADI, M., & GANJI, H., & RAEISI, A., & YAGHOOBI, M., & HEMATIAN, P. (2012). PRIORITIZING THE AREAS REQUIRE IMPROVEMENT IN AL-ZAHRA HOSPITAL (ISFAHAN, IRAN) BASED ON APPLICATION OF THE EUROPEAN FOUNDATION FOR QUALITY MANAGEMENT EXCELLENCE MODEL. HEALTH INFORMATION MANAGEMENT, 9(4), 539-547. https://www.sid.ir/en/journal/ViewPaper.aspx?id=403526



Vancouver: Copy

JAVADI MARZIEH, GANJI HAMID, RAEISI AHMADREZA, YAGHOOBI MARYAM, HEMATIAN PARVIN. PRIORITIZING THE AREAS REQUIRE IMPROVEMENT IN AL-ZAHRA HOSPITAL (ISFAHAN, IRAN) BASED ON APPLICATION OF THE EUROPEAN FOUNDATION FOR QUALITY MANAGEMENT EXCELLENCE MODEL. HEALTH INFORMATION MANAGEMENT. 2012 [cited 2021May12];9(4):539-547. Available from: https://www.sid.ir/en/journal/ViewPaper.aspx?id=403526



IEEE: Copy

JAVADI, M., GANJI, H., RAEISI, A., YAGHOOBI, M., HEMATIAN, P., 2012. PRIORITIZING THE AREAS REQUIRE IMPROVEMENT IN AL-ZAHRA HOSPITAL (ISFAHAN, IRAN) BASED ON APPLICATION OF THE EUROPEAN FOUNDATION FOR QUALITY MANAGEMENT EXCELLENCE MODEL. HEALTH INFORMATION MANAGEMENT, [online] 9(4), pp.539-547. Available: https://www.sid.ir/en/journal/ViewPaper.aspx?id=403526.



 
 
Yearly Visit 57 Persian Abstract
 
Latest on Blog
Enter SID Blog