Paper Information

Journal:   POLICE MANAGEMENT STUDIES QUARTERLY (PMSQ)   SUMMER 2011 , Volume 6 , Number 2; Page(s) 296 To 323.
 
Paper: 

COMMUNICATION DURING CRISIS

 
Author(s):  TASHAKORI MAHMOUD*
 
* 
 
Abstract: 

Background and Objectives: Crisis is an event which occurs all of a sudden, and is a serious threat for to infrastructures and/or basic values and norms of a system which requires rapid reaction. Taking consideration the role of communication and information providing during crisis, the present research aims at finding ways to access ways of communication during crises.
Method: The present study, reviews the results of communication during crises through searching in valid electronic databases such as SID and Magiran, and through using keywords review articles and works of crisis experts, and some of them selected.
Findings: Crisis management system should focus on providing information to the public and officials during the crisis, before and after it, and try to implement projects proportionate with crisis conditions.
Conclusion: There are two approaches for combating and controlling crisis: direct and indirect. In both of the approaches crisis managers should keep in touch with all the concerned and affected parties, i.e. the public and crisis control managers. While disclosing the nature of rioters, crisis managers should ensure them that they will control the conditions and should try to encourage them to cooperate with them. Meanwhile, they should make the rioters convinced to either withdraw or adjust their requests and approaches.

 
Keyword(s): CRISIS MANAGEMENT, CRISIS COMMUNICATION, SATISFYING MESSAGES, AUDIENCES, MEDIA
 
References: 
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