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Paper Information

Journal:   POLICE MANAGEMENT STUDIES QUARTERLY (PMSQ)   SUMMER 2011 , Volume 6 , Number 2; Page(s) 208 To 221.
 
Paper: 

POLICE SERVICES QUALITY ASSESSMENT OF POLICE+10 THROUGH USING SERVQUAL ANALYSIS MODEL

 
 
Author(s):  ASSARIANNEJAD HOSSEIN, SHIRAZI ROUMNAN HASSAN
 
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Abstract: 

Background and Objectives: Social services body, due to enhancement of competition and in order to sustains its survival and increase its profitability has been obliged to offer more diverse and higher quality services. Due to importance of the quality elevated services, the question still remains unanswered: “How can the quality of police services be assessed? The present research conducted aiming at assessment of police services quality all over the police forces offices.
Method: Factors impacting the quality of police services identified through reviewing the research literature. Then, the disagreement between public’s view and management of police services offices reviewed through using various statistical tests (T test). Next, ServQual model was used for assessment of police services quality.
Findings: There is significant difference between management of police services and the public regarding the quality of services provided by police forces.
Conclusion: Speed in offering public’s required services are the first prioritized constituent is identified for apply reforms in manner of offering services.

 
Keyword(s): POLICE SERVICE ASSESSMENT, SERVICE QUALITY (SERVQUAL), POLICE+10, EXPECTATIONS, CONCEPTIONS
 
 
References: 
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Citations: 
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APA: Copy

ASSARIANNEJAD, H., & SHIRAZI ROUMNAN, H. (2011). POLICE SERVICES QUALITY ASSESSMENT OF POLICE+10 THROUGH USING SERVQUAL ANALYSIS MODEL. POLICE MANAGEMENT STUDIES QUARTERLY (PMSQ), 6(2), 208-221. https://www.sid.ir/en/journal/ViewPaper.aspx?id=276861



Vancouver: Copy

ASSARIANNEJAD HOSSEIN, SHIRAZI ROUMNAN HASSAN. POLICE SERVICES QUALITY ASSESSMENT OF POLICE+10 THROUGH USING SERVQUAL ANALYSIS MODEL. POLICE MANAGEMENT STUDIES QUARTERLY (PMSQ). 2011 [cited 2021July23];6(2):208-221. Available from: https://www.sid.ir/en/journal/ViewPaper.aspx?id=276861



IEEE: Copy

ASSARIANNEJAD, H., SHIRAZI ROUMNAN, H., 2011. POLICE SERVICES QUALITY ASSESSMENT OF POLICE+10 THROUGH USING SERVQUAL ANALYSIS MODEL. POLICE MANAGEMENT STUDIES QUARTERLY (PMSQ), [online] 6(2), pp.208-221. Available: https://www.sid.ir/en/journal/ViewPaper.aspx?id=276861.



 
 
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