Click for new scientific resources and news about Corona[COVID-19]

Paper Information

Journal:   PAYESH   JULY-AUGUST 2012 , Volume 11 , Number 4; Page(s) 459 To 465.
 
Paper: 

SATISFACTION OF OUTPATIENTS REFERRING TO TEACHING HOSPITALS CLINICS IN SHIRAZ, 2009

 
 
Author(s):  KESHTKARAN ALI, HEIDARI ALI REZA*, KESHTKARAN VIDA, TAFT VAHID, ALMASI AMIR
 
* GOLESTAN UNIVERSITY OF MEDICAL SCIENCES, GORGAN, IRAN
 
Abstract: 

Objective(s): To determine satisfaction level of out patients in teaching hospitals clinics in Shiraz city. This was a cross- sectional study that carried out on 1175 outpatients in teaching hospitals in Shiraz in 2009.
Methods: The data were collected by using questionnaire by interviewing patients. The questionnaire had 17 questions in 4 scopes including satisfaction of therapeutic services, non therapeutic services, and quality of offered services and length of wait time, facilities and physical environment. Statistical analysis was performed by using SPSS software in 5% probability level.
Results: The general amount of satisfaction of services was reported low by 45.4% of patients, medium by 16.9% of patients and good by 37.6% of outpatients. The average of patients' satisfaction in Dastgheib hospital significantly was higher than other hospitals. The olds significantly were more satisfied with services. Women significantly were more satisfied than men.
Conclusion: By increasing the level of education the amount of satisfaction decreased significantly. High percent of patients who are dissatisfied with outpatient services can be caused patients' weak cooperation, quitting the process of treatment, wasting of resources and damaging hospital fame. So it is necessary to be emphasized on increasing the level of outpatients' satisfaction by hospital managers.

 
Keyword(s): SATISFACTION, OUTPATIENTS, CLINIC, HOSPITAL
 
References: 
  • ندارد
 
  Persian Abstract Yearly Visit 85
 
Latest on Blog
Enter SID Blog