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Paper Information

Journal:   JOURNAL OF ILAM UNIVERSITY OF MEDICAL SCIENCES   SUMMER 2012 , Volume 20 , Number 2; Page(s) 53 To 61.
 
Paper: 

THE IMPACT OF EMOTIONAL INTELLIGENCE ON CONFLICT-HANDLING STYLES AMONG THE HEAD NURSES OF MILAD HOSPITAL, TEHRAN

 
 
Author(s):  FARZADNIA F.*
 
* DEPT OF EDUCATIONAL PLANNING AND ADMINISTRATION FACULTY OF PSYCHOLOGY AND EDUCATION, ALLAMEH TABATABAEI UNIVERSITY
 
Abstract: 

Introduction: Work conflict is a major issue among nurses and conflict management requires emotion-based skills. Thus, nurses need to learn to manage conflicts effectively. The purpose of this study was to examine the relationship between emotional intelligence (EI) and conflict management styles among head nurses in Milad hospital of Tehran.
Materials & Methods: 55 head nurses of Tehran Milad hospital went through a quantitive study during 2009. Data was gathered by two 5-point Likert scale questionnaires.
The questionnaire used for EI was "Sieberia Shrink" with 84% reliability, while the conflict management questionnaire was "Robbins" with 81% reliability.
Data was analyzed by descriptive and inferential statistics, including Mean, Kolmogorov- Smirnov test, Pearson correlation and Multiple Regression methods.
Findings: Mean scores of cooperation was 11.85 and compromise was 11.16. Significant relationship was found between self awareness and empathy with coop-eration style. The result of pearson correlations revealed that both the cooperation and compromise styles have significant and positive relationships with EI. The result of Regression showed that five indexes of EI affected conflict-management styles.
Discussion & Conclusion: The results of the study show that nurses EI Influences their conflict management styles and that nurses prefer to follow the cooperation style.

 
Keyword(s): CONFLICT MANAGEMENT, EMOTIONAL INTELLIGENCE, COMPROMISE, COOPERATIVE BEHAVIOR
 
References: 
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