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Paper Information

Journal:   MODARRES HUMAN SCIENCES   Fall 2003 , Volume 7 , Number 3(Tome 30); Page(s) 23 To 44.
 
Paper: 

THE DESIGN OF BUSINESS EXCELLENCE MODEL FOR SERVICE ORGANIZATIONS IN IRAN CASE STUDY IRAN RAILWAY

 
 
Author(s):  HASSANZADEH KARIMABAD H.R., MOGHBEL BAARZ A.*
 
* Tehran
 
Abstract: 
The aim of this research is identify the factors and criterions of Business Excellence ‎Model for service organization in Iran. First, the literature of research was reviewed ‎and analyzed. In order to process all the information collected, the concept mapping ‎method was used. The result of the concept mapping was 8 distinct clusters, which ‎were in some parts different from other models. In this model more emphasis is on ‎leadership, creative organizational culture, service strategy, management of ‎information and knowledge, flexible organizational structure, service quality, human ‎resources and customer-oriented. These factors and their effecting channels are ‎demonstrated by experts through questionnaire and data analysis with lisrel 8.52 and ‎spss‏.‏
 
Keyword(s): BUSINESS EXCELLENCE, QUALITY, CONCEPT MAPPING
 
 
References: 
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Citations: 
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APA: Copy

HASSANZADEH KARIMABAD, H., & MOGHBEL BAARZ, A. (2003). THE DESIGN OF BUSINESS EXCELLENCE MODEL FOR SERVICE ORGANIZATIONS IN IRAN CASE STUDY IRAN RAILWAY. MODARRES HUMAN SCIENCES, 7(3(Tome 30)), 23-44. https://www.sid.ir/en/journal/ViewPaper.aspx?id=2578



Vancouver: Copy

HASSANZADEH KARIMABAD H.R., MOGHBEL BAARZ A.. THE DESIGN OF BUSINESS EXCELLENCE MODEL FOR SERVICE ORGANIZATIONS IN IRAN CASE STUDY IRAN RAILWAY. MODARRES HUMAN SCIENCES. 2003 [cited 2021June25];7(3(Tome 30)):23-44. Available from: https://www.sid.ir/en/journal/ViewPaper.aspx?id=2578



IEEE: Copy

HASSANZADEH KARIMABAD, H., MOGHBEL BAARZ, A., 2003. THE DESIGN OF BUSINESS EXCELLENCE MODEL FOR SERVICE ORGANIZATIONS IN IRAN CASE STUDY IRAN RAILWAY. MODARRES HUMAN SCIENCES, [online] 7(3(Tome 30)), pp.23-44. Available: https://www.sid.ir/en/journal/ViewPaper.aspx?id=2578.



 
 
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