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Paper Information

Journal:   MODARRES HUMAN SCIENCES   Fall 2003 , Volume 7 , Number 3(Tome 30); Page(s) 23 To 44.
 
Paper: 

THE DESIGN OF BUSINESS EXCELLENCE MODEL FOR SERVICE ORGANIZATIONS IN IRAN CASE STUDY IRAN RAILWAY

 
 
Author(s):  HASSANZADEH KARIMABAD H.R., MOGHBEL BAARZ A.*
 
* Tehran
 
Abstract: 
The aim of this research is identify the factors and criterions of Business Excellence ‎Model for service organization in Iran. First, the literature of research was reviewed ‎and analyzed. In order to process all the information collected, the concept mapping ‎method was used. The result of the concept mapping was 8 distinct clusters, which ‎were in some parts different from other models. In this model more emphasis is on ‎leadership, creative organizational culture, service strategy, management of ‎information and knowledge, flexible organizational structure, service quality, human ‎resources and customer-oriented. These factors and their effecting channels are ‎demonstrated by experts through questionnaire and data analysis with lisrel 8.52 and ‎spss‏.‏
 
Keyword(s): BUSINESS EXCELLENCE, QUALITY, CONCEPT MAPPING
 
References: 
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