Paper Information

Journal:   POLICE HUMAN DEVELOPMENT   OCTOBER-NOVEMBER 2010 , Volume 7 , Number 31; Page(s) 73 To 94.
 
Paper:  CONSTRUCTION AND STANDARDIZATION OF TOOLS MEASURING SATISFACTION FROM TRAFFIC POLICE PERFORMANCE
 
Author(s):  MAHDAVI DAVOOD*
 
* 
 
Abstract: 

Today the measurement of society satisfaction is one of the most important factors in success of public and private organizations in achieving their targets and missions. Because understanding people views is among the most important and beneficial tool for management, policy making, planning for managers and planning for organizations. Therefore the organizations should have clear picture about social feedback and public appraisal concerning implemented measures and policies at social level so that they can enact the required adjustments in their current and future plans and policies of their respective organization to reach to a favourite level. So according to its targets and missions and proportionate to other sectors of Iran police organization, the traffic police has more direct contact, interaction and close relation with people. The main target of this article is to provide and standardize the construction of correct and validated tool to measure satisfaction of people from traffic police through out the country. It is intended to use correlation research methods and survey criteria and constituents of society satisfaction to recognize the weak point of traffic police performance and increase its potentiality therefore the documentary and field methods are used to appraise and measure traffic police performance. Appraisal of the constituents has indicated that the factors of security establishment, mastery and skill, courtesy and politeness of traffic police have received the most level of satisfaction and the constituents of responsive, relatetioship and closeness with people and the constituent of traffic police clarity have received the least satisfaction respectively.

 
Keyword(s): STANDARDIZATION, SCALE, SATISFACTION MEASUREMENT, TRAFFIC POLICE PERFORMANCE
 
References: 
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