Paper Information

Journal:   JOURNAL OF INDUSTRIAL MANAGEMENT   FALL 2009 , Volume 4 , Number 9; Page(s) 107 To 117.
 
Paper: 

INVESTIGATING THE RELATIONSHIP OF INTELLECTUAL CAPITAL AND ORGANIZATIONAL PERFORMANCE IN BANKING INDUSTRY: A CASE STUDY OF KURDISTAN

 
 
Author(s):  SHOJAEI A.N., BAGHBANIAN M.
 
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Abstract: 

In modern economics, Intellectual capital is described as an intangible asset which can be used as a source of sustainable competitive advantage. However, intellectual capital components have to interact in themselves to create value. Previous studies demonstrate that intellectual capital is positively and significantly associated with organizational performance. The purpose of this empirical study is to consolidate these findings and investigate the three elements of intellectual capital (i.e. human capital, structural capital, and customer capital) and their inter-relationships in banking industry in Kurdistan province. The study was conducted by using a psychometrically validated questionnaire which was originally administrated in Canada. To explore the development of items and constructs, principal component analysis (PCA) and linear structural relations (LISREL) were used. The estimated final model in this study shows a positive influence of each component of intellectual capital on organizational performance in banking industry. Respectively; human capital, structural capital and customer capital have the highest effectiveness rate.

 
Keyword(s): INTELLECTUAL CAPITAL, HUMAN CAPITAL, STRUCTURAL CAPITAL, CUSTOMER CAPITAL, PRINCIPAL COMPONENT ANALYSIS, LINEAR STRUCTURAL RELATIONS
 
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