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Paper Information

Journal:   PRODUCTIVITY MANAGEMENT (BEYOND MANAGEMENT)   WINTER 2010 , Volume 3 , Number 11; Page(s) 103 To 133.
 
Paper: 

IDENTIFYING FACTORS EFFECTIVE ON THE CUSTOMER TENDENCY TO USE ELECTRONIC BANKING SERVICES

 
 
Author(s):  GILANINIA SH., MOUSAVIAN S.J.
 
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Abstract: 

Today, service industry is changing in the world. New technologies have changed the methods of the service-giving to customers in many organizations. Information and communication technology has also affected bank services. In this research, we study the effect of different levels of factors affecting the customer tendency to use electronic banking services based on Davis’s technology acceptance model in banking industry. According to this model, the perceived ease, the perceived usefulness and an additional factor, the perceived security, were studied. The research method was causal-comparative, and in order to test the hypothesis, the ANOVA model was used. The results showed that the effect of different levels of factors affecting the customer tendency to use electronic banking services is different, and all research hypotheses were confirmed.

 
Keyword(s): ELECTRONIC BANKING, AUTAMATED TELLER MACHINES, POINT OF SALE, TECHNOLOGY ACCEPTANCE MODEL, CONSUMER TENDENCY
 
 
References: 
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Click to Cite.
APA: Copy

GILANINIA, S., & MOUSAVIAN, S. (2010). IDENTIFYING FACTORS EFFECTIVE ON THE CUSTOMER TENDENCY TO USE ELECTRONIC BANKING SERVICES. PRODUCTIVITY MANAGEMENT (BEYOND MANAGEMENT), 3(11), 103-133. https://www.sid.ir/en/journal/ViewPaper.aspx?id=189955



Vancouver: Copy

GILANINIA SH., MOUSAVIAN S.J.. IDENTIFYING FACTORS EFFECTIVE ON THE CUSTOMER TENDENCY TO USE ELECTRONIC BANKING SERVICES. PRODUCTIVITY MANAGEMENT (BEYOND MANAGEMENT). 2010 [cited 2021May08];3(11):103-133. Available from: https://www.sid.ir/en/journal/ViewPaper.aspx?id=189955



IEEE: Copy

GILANINIA, S., MOUSAVIAN, S., 2010. IDENTIFYING FACTORS EFFECTIVE ON THE CUSTOMER TENDENCY TO USE ELECTRONIC BANKING SERVICES. PRODUCTIVITY MANAGEMENT (BEYOND MANAGEMENT), [online] 3(11), pp.103-133. Available: https://www.sid.ir/en/journal/ViewPaper.aspx?id=189955.



 
 
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