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Journal:   JOURNAL OF URMIA NURSING AND MIDWIFERY FACULTY   OCTOBER 2016 , Volume 14 , Number 7 (84); Page(s) 601 To 610.
 
Paper: 

EVALUATING SATISFACTION LEVEL AMONG IN-PATIENTSABOUT THE HEALTH SYSTEM EVOLUTION PROGRAM INAFFILIATED HOSPITALS OF URMIA UNIVERSITY OF MEDICAL SCIENCES

 
 
Author(s):  MOUSAVI SEYED JALIL, MOHADESI HAMIDEH*, FARHAD NEGIN, FATHI ABBAS ALI
 
* URMIA, SCHOOL OF NURSING AND MIDWIFERY
 
Abstract: 

Background & Aims: Patients' dissatisfaction and disregarding their opinions can affect their recoveryand desired medical outcomes. The Health System Evolution Program (HSEP), in eight steps, is goingto respond the requests from government to vulnerable stratums which are based on steps including: declaration of the basics, measures and health perspectives, analyzing the vital procedures (social, economic, technological, political, and environmental) and their threats, and diagnosing existingadvantages and disadvantages. In order to evaluate the rate of in-patient satisfaction during HSEPdeployment in affiliated hospitals of UMSU, this study has been done in three steps: lowering the costrates, promoting the quality of medical and nursing services, and improving the quality of hosting.
Materials & Methods: The current study is a descriptive-cross sectional targeting assessment in-patientsatisfaction during HSEP deployment in affiliated hospitals of UMSU. The numbers of samples were 414 patients which were discharged from hospital 48 hours ago by doctors' order. They were randomlyselected and were included in study, according to entrance criteria as well as hospitalization ration ofhospitals. Their satisfaction was evaluated by a standard questionnaire with 57 questions and five-partLikert spectrum. Data were analyzed by SPSS 16 through descriptive and analytic tests. The p-valueless than 0.5 were considered as significant amount.
Results: Satisfaction level of hospitalized patients was: medical services (83.6%), nursing services (85.7%), and hosting services (51.2%). One-way variance analysis showed that the satisfaction levelsof patients in Imam, Motahari, Taleqani and Seyyedoshohada Hospitals about medical services were notsignificantly different (P=0.957). Meanwhile the rate satisfaction about nursing services wassignificantly different among four above mentioned hospitals (P=0.003). A statistically significantdifference of satisfaction level was observed in hosting services among the understudied hospitals (P=0.033). The average satisfaction level about hosting services was lower in Motahari hospitalcompared to Imam and Seyyedoshohada ones; but no significant difference was observed betweenMotahari and Taleqani hospitals (P=0.024, P=0.008).
Conclusion: Despite fundamental evolution in medical services delivered to in-patients and increasingpersonnel income, providing facilities and instruments in state hospitals, there are some affectivedeficiencies in different working areas. It is necessary to increase the interaction between medical orservice personnel and patients through implementing educational and explanatory programs. In hostingarea regarding the dissatisfaction of patients, more efforts and management planning are necessary toenhance physical status quality and create facilities for patients and their companions.

 
Keyword(s): HOSPITALIZED PATIENTS, HOSPITAL, SATISFACTION, HEALTH SYSTEM EVOLUTION
 
 
References: 
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Cite:
APA: Copy

MOUSAVI, S., & MOHADESI, H., & Farhad, N., & FATHI, A. (2016). EVALUATING SATISFACTION LEVEL AMONG IN-PATIENTSABOUT THE HEALTH SYSTEM EVOLUTION PROGRAM INAFFILIATED HOSPITALS OF URMIA UNIVERSITY OF MEDICAL SCIENCES. JOURNAL OF URMIA NURSING AND MIDWIFERY FACULTY, 14(7 (84)), 601-610. https://www.sid.ir/en/journal/ViewPaper.aspx?id=532276



Vancouver: Copy

MOUSAVI SEYED JALIL, MOHADESI HAMIDEH, Farhad Negin, FATHI ABBAS ALI. EVALUATING SATISFACTION LEVEL AMONG IN-PATIENTSABOUT THE HEALTH SYSTEM EVOLUTION PROGRAM INAFFILIATED HOSPITALS OF URMIA UNIVERSITY OF MEDICAL SCIENCES. JOURNAL OF URMIA NURSING AND MIDWIFERY FACULTY. 2016 [cited 2021April21];14(7 (84)):601-610. Available from: https://www.sid.ir/en/journal/ViewPaper.aspx?id=532276



IEEE: Copy

MOUSAVI, S., MOHADESI, H., Farhad, N., FATHI, A., 2016. EVALUATING SATISFACTION LEVEL AMONG IN-PATIENTSABOUT THE HEALTH SYSTEM EVOLUTION PROGRAM INAFFILIATED HOSPITALS OF URMIA UNIVERSITY OF MEDICAL SCIENCES. JOURNAL OF URMIA NURSING AND MIDWIFERY FACULTY, [online] 14(7 (84)), pp.601-610. Available: https://www.sid.ir/en/journal/ViewPaper.aspx?id=532276.



 
 
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