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Paper Information

Journal:   JOURNAL OF RESEARCH AND PLANNING IN HIGHER EDUCATION   WINTER 2014 , Volume 19 , Number 4 (70); Page(s) 117 To 139.
 
Paper: 

A STUDY OF STUDENTS SATISFACTION WITH STUDENT SERVICES AT PAYAM NOOR UNIVERSITY

 
 
Author(s):  HATAMIFAR KH.*, KAKOOJOOYBARI A.S., SARMADI M.R.
 
* PAYAM NOOR UNIVERSITY, TEHRAN, IRAN
 
Abstract: 

Today, due to new competition discussions existed in Iran's universities, these institutions have become involved in the process of change. Therefore, they seek to provide best services for students in order to satisfy them. In fact, satisfaction reflects the effectiveness of all educational fields scientifically and practically. The present research was conducted to review the student satisfaction with student services in Payam Noor University. A descriptive-survey research method was chosen for this study. Statistical population (29537) was included newly arrived students of bachelor's degree in the years 2005, 2006 and 2007 at Payam Noor University. Finally, 379 students were selected according to Morgan Table through stratified-quota sampling method. The data collection tool was a researcher made questionnaire through whichlzadi et al found its reliability and validity about %88. Analysis was conducted using SPSS software. Descriptive statistics was used and due to research questions, t-test and one way analysis of variance were utilized. Results showed that the average of customer orientation at Payam Noor University is assessed at low level. This means that student satisfaction with educational services is low. Also, there were no significant differences between educational groups of Tehran's Payam Noor University. The degree of customer orientation was same at Faculty of Humanities and Sciences.

 
Keyword(s): SATISFACTION, PAYAM NOOR UNIVERSITY, STUDENT SERVICES, ATTITUDE, CUSTOMER ORIENTATION
 
References: 
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