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Paper Information

Journal:   ETHICS IN SCIENCE & TECHNOLOGY   FALL 2011 , Volume 6 , Number 3; Page(s) 20 To 29.
 
Paper: 

THE ROLE OF INFORMATION TECHNOLOGY TO IMPROVE ACCOUNTABILITY TO CUSTOMERS: FROM THE PERSPECTIVE OF BANK MANAGERS AND EMPLOYEES

 
 
Author(s):  SHARIFI RENANI H.*, HAJIPOUR M.
 
* KHORASGAN BRANCH, ISLAMIC AZAD UNIVERSITY, ISFAHAN, IRAN
 
Abstract: 

Background: Information technology is the most important correct strategic tool in today societies than can help to the more efficient and more transparent participation of the citizens.
According to this, during this study, the role of information technology on the improvement of accountability was determined.
Methods: The research method was descriptive and evaluative in nature with the statistical population of the research was composed of the managers and staff of a Bank in Isfahan, of whom 269 were selected as simple size by randomized stratified sampling using Morgan’s Table to answer the research questionnaires. The tool for data collection was a researcher developed questionnaire with 27 questions that the reliability of the questionnaire was 0.88℅ that was estimated by Cronbach’s Alpha. The data obtained from the research were analyzed using the descriptive statistical methods and one- variable T-tests, non- parametric independent student test, one way ANOVA, and Tukey’s HSD tests.
Results: The results indicated that using the IT (Telephone, Fax, Computer and Electronic Banking Services) increases the rate of accountability in bank. Also, there is a meaningful difference between the perspectives of the staff and managers according to his sex, educational degree and the service year about the role of IT in the improvement of accountability.
Conclusion: The results of this research showed that IT through a purposeful and careful monitoring, on-time presentation, the optimal allocation of resources, quick accessibility of the customers to the bank information and improves the accountability and as a result decreases administrative corruption.

 
Keyword(s): ACCOUNTABILITY, ADMINISTRATIVE CORRUPTION, INFORMATION TECHNOLOGY
 
 
References: 
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Citations: 
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+ Click to Cite.
APA: Copy

SHARIFI RENANI, H., & HAJIPOUR, M. (2011). THE ROLE OF INFORMATION TECHNOLOGY TO IMPROVE ACCOUNTABILITY TO CUSTOMERS: FROM THE PERSPECTIVE OF BANK MANAGERS AND EMPLOYEES. ETHICS IN SCIENCE & TECHNOLOGY, 6(3), 20-29. https://www.sid.ir/en/journal/ViewPaper.aspx?id=310672



Vancouver: Copy

SHARIFI RENANI H., HAJIPOUR M.. THE ROLE OF INFORMATION TECHNOLOGY TO IMPROVE ACCOUNTABILITY TO CUSTOMERS: FROM THE PERSPECTIVE OF BANK MANAGERS AND EMPLOYEES. ETHICS IN SCIENCE & TECHNOLOGY. 2011 [cited 2021October22];6(3):20-29. Available from: https://www.sid.ir/en/journal/ViewPaper.aspx?id=310672



IEEE: Copy

SHARIFI RENANI, H., HAJIPOUR, M., 2011. THE ROLE OF INFORMATION TECHNOLOGY TO IMPROVE ACCOUNTABILITY TO CUSTOMERS: FROM THE PERSPECTIVE OF BANK MANAGERS AND EMPLOYEES. ETHICS IN SCIENCE & TECHNOLOGY, [online] 6(3), pp.20-29. Available: https://www.sid.ir/en/journal/ViewPaper.aspx?id=310672.



 
 
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