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Paper Information

Journal:   SOCIAL PSYCHOLOGY RESEARCH   SUMMER 2011 , Volume 1 , Number 2; Page(s) 17 To 43.
 
Paper: 

INVESTIGATING RELATIONSHIP BETWEEN COMMUNICATION SKILLS AND CONFLICT RESOLUTION STYLES OF MANAGERS WITH EMPLOYEE EMPOWERMENT

 
 
Author(s):  TAGHIPOUR AZIN, DEJBAN REYHANE, KHADEM DEZFULI ZAHRA, NAAMI ABDULZAHRA
 
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Abstract: 

Introduction: The aim of this research is to study the relationship between communication skills and confilict resolution styles of managers with employee empowerment.
Method: For this purpose, 132 employees were selected by random model. Three questionnaires were used in this study including Conflict Resolution Styles (Rahim, 1979), Empowering others (Steinmetz and Todd, 1986) and Communication Skills (Barton, 1990).
Result: Structural equation modeling analysis supported model`s fitting with data. Fitness indicators include CMIN=41.9, RMSEA=0.08, GFI=0.92, AGFI=0.87, IFI=0.93, CFI=0.92, NFI=0.87 and TLI=0.9. The coefficient of communication skills to empower (
b=0.61, p<0.001) and positive conflict resolution styles to empower b=0.53, p<0.001) were positive and significant. Also, coefficient of the negative styles of conflict resolution to empowerment is negative and significant (b=-0.73, p<0.001).
Conclusion: Overall و we can conclude, ways in which managers resolve conflict and communicate with employees are performed an important role in empowering employees.

 
Keyword(s): EMPOWERMENT, COMMUNICATION SKILLS, CONFILICT RESOLUTION STYLES
 
References: 
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