Click for new scientific resources and news about Corona[COVID-19]

Paper Information

Journal:   JOURNAL OF BABOL UNIVERSITY OF MEDICAL SCIENCES (JBUMS)   FEBRUARY-MARCH 2009 , Volume 10 , Number 6 (47); Page(s) 80 To 87.
 
Paper: 

CLIENT SATISFACTION WITH HEALTH SYSTEM SERVICES OFFERED BY URBAN HEALTH CARE CENTERS OF SHAHID BEHESHTI UNIVERSITY OF MEDICAL SCIENCES, TEHRAN, IRAN

 
 
Author(s):  SEYEDI ANDI S.J.*, SHOJAEIZADEH DAVOUD, BATEBI A.A., HOSSEINI SEYED MOSTAFA, REZAEI ROZITA
 
* MIDWIFERY AND NURSING DEPARTMENT, BABOL UNIVERSITY OF MEDICAL SCIENCES, BABOL, IRAN
 
Abstract: 

BACKGROUND AND OBJECTIVE: Evaluation of health system services is necessary first step for offering services and clients' satisfaction is one of the important factors considered in evaluation. The objective of this study was to evaluate clients' satisfaction with health and therapeutic services offered by urban health care centers of Shahid Beheshti University of medical sciences.
METHODS: This cross sectional study was performed on 496 patients who referred to 25 urban health care centers. Data was gathered based on Likert scale, interview and questionnaire.
FINDINGS: Mean
±SD age of clients was 30±12.5 years and 69.7% of them were female. The percentage of satisfaction with therapeutic services was 60.5% and with health services was 64.6%. Satisfaction level with medical services (68.6%) and family planning (69.4%) was high and with dentistry (51.5%), pharmacy (45.3%) and vaccination services (57.8%) was low. Regarding health education, maternal-child health and injection and dressing services, percentage of satisfaction was middle. Clients who lived at the distance of less than 3kms to health care centers and those with low education level showed significantly higher satisfaction.
CONCLUSION: According to the result of this study, offering services to clients in some cases was not suitable. So it is recommended to set up suitable referral system in order to promote clients satisfaction.

 
Keyword(s): PATIENT SATISFACTION, CLIENT SATISFACTION, HEALTH SYSTEM SERVICES, SHAHID BEHESHTI UNIVERSITY OF MEDICAL SCIENCES
 
References: 
  • ندارد
 
  Persian Abstract Yearly Visit 71
 
Latest on Blog
Enter SID Blog