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Paper Information

Journal:   JOURNAL OF SCIENCES (ISLAMIC AZAD UNIVERSITY)   WINTER 2009 , Volume 18 , Number 70/2 (MATHEMATICS ISSUE); Page(s) 11 To 22.
 
Paper: 

VALIDITY EXAMINATION OF EFQM’S RESULTS BY DEA MODELS

 
 
Author(s):  ZARAFATANGIZ LANGROUDI M., SAATI SABER*, MEMARIANI AZIZ ELAH
 
* MATHEMATICS DEPARTMENT, TEHRAN-NORTH BRANCH, ISLAMIC AZAD UNIVERSITY, TEHRAN, IRAN
 
Abstract: 

In this paper, some shortcomings of EFQM are considered. Then, using the input-output structure of EFQM and applying Data Envelopment Analysis (DEA), a method is developed to detect the nonexistence of the proportionate between the enablers and results in an organization.

 
Keyword(s): EUROPEAN FOUNDATION QUALITY MANAGEMENT, TOTAL QUALITY MANAGEMENT, DATA ENVELOPMENT ANALYSIS
 
References: 
  • ندارد
 
  Persian Abstract Yearly Visit 83
 
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