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Paper Information

Journal:   IRANIAN JOURNAL OF MANAGEMENT SCIENCES   SPRING 2006 , Volume 1 , Number 1; Page(s) 133 To 156.
 
Paper: 

SELECTION AND CLASSIFICATION OF QUALITY MANAGEMENT TOOLS AND TECHNIQUES

 
 
Author(s):  SHAHIN ARASH, JAMSHIDIAN M.
 
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Abstract: 
Quality management tools and techniques play an important role in preventive waste management and resources improvement. Consideration of some of the important factors could make the application of approaches more efficient and effective and enables managers to select their alternatives, properly. In this paper, strengths and weaknesses of quality management approaches are demonstrated. In the light of the importance of the availability of information for all techniques and tools, their optional use with respect to their application has been emphasized. In the following discussions different classification methods have been proposed, based on (i) graphic and non-graphic tools, (ii) collection, organizing and utilization of data, (iii) product development phases, and (iv) the role and the application of approaches, considering improvement recognition and evaluation, data collection and analysis, and also development, implementation and monitoring of action plans. Frameworks for the use of quality approaches in the process of continuous improvement, as well as a seven steps procedure for quality improvement have been proposed. In each of the stages, the type and amount of the usage of the quality management tools and techniques have been addressed. Some of the considerable outcomes of the paper includes (i) most of the reviewed approaches are in the form of graphics and non-numerical, (ii) reviewed techniques and tools have different shares in data collection, organizing an utilization, and (iii) the role of approaches in data utilization for action planning is less effective, compared to data collection and organizing.
 
Keyword(s): 
 
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